The travel industry is a multi-billion dollar, global, and ever-growing industry with many job and career advancement opportunities and benefits for those who work in the industry and their families. The advantage of working in the industry is that there are certain basic qualities that, once learned in one area of the industry, will come in handy if you decide to work in another area of the industry. For example, if you work as a hostess, some of the skills and qualities you acquire will come in handy whether you decide to work later in the hotel industry, as a travel consultant, or even as a tour guide. Below are some of the qualities necessary for you to be successful in this industry.
• A sincere interest in the people you serve and a willingness to help them. This is very important because the people you are going to serve are different. For example, there are those who may know exactly what they want, but there are also those who are not sure what they want and with whom you have to spend time and go into details. If you have no interest in serving and helping people, you will soon get tired and want to go out. On the other hand, if you like helping people, you may find your job very satisfying.
• Paying attention to details. This is also very important if you want to avoid making costly mistakes in your work. Most of the time, your job will deal with having to fulfill customer requests. For example, if a client wants to travel to one part of the country or the world and you are not a good person at paying attention to detail, they may realize that you have taken them to another part of the world (a very expensive). . The good news is that this is a learnable skill. Being organized, being a good listener, and asking where you don’t understand can help you avoid costly mistakes.
• Good temperament and positive attitude to face any situation that comes your day. Dealing with people can sometimes be difficult and especially unpleasant. There are those who complain and those who are difficult to please (fortunately there are those customers who are very pleasant to deal with). A good temperament will go a long way to help you deal with those who complain and on days when things go wrong.
• Presentable. Remember that it represents the image of your company. Therefore, in the way you dress and groom yourself, you must appear professional. And it’s always good to smile when serving customers. People notice when you smile and are welcoming, and the way you present yourself can signify a regular customer and respect from both your superiors and your coworkers.