LiveLOOK announces the first no-download standalone web collaboration software Co Browsing that enables users of self-service content management portals to show their screens to someone for help. As consumers see less differentiation between products on the market, they value their customer experiences in choosing where to do business. According to Gartner Group, it costs $7.50 to handle a customer transaction with a representative and just $0.50 through web self-service. But with 65% of customer self-service transactions ending up with a customer service representative, there is a clear need to help customers use self-service applications.
Already integrated with leading customer interaction-focused products such as RightNow and nGenera CIM (formerly Talisma), LiveLOOK services can now be integrated into an organization’s own self-service applications. With eight simple lines of html code, customer service professionals can add co-browsing features to their custom portals and quickly differentiate themselves from their competitors.
Quicken Loans, the nation’s #1 online mortgage lender, is another great example of multi-channel customer service. The company uses both LiveLOOK and online chat through Instant Service to help customers find the right mortgage and then successfully sign their mortgage documents online. Quicken Loans’ mortgage bankers and customer service specialists can help guide someone through electronically signing their mortgage documents, helping the customer close their loan faster and easier.
LiveLOOK offers the best customer experience on the market today. Unlike second-generation co-browsing solutions, LiveLOOK actually works without downloading and never writes anything to the computer’s disk, which means consumers don’t have to click through to accept up to five different circumvention risk warnings. your security systems of firewalls, anti-virus, anti-spyware and other security-related behavioral systems. In fact, some web collaboration systems work exactly like malware does: they download software onto a computer, write to the disk, and then erase the evidence that it was ever there.
Sign up now for a free 14-day trial and see why LiveLOOK is “the simplest and fastest way to engage with your visitors online”.
For more information, visit www.livelook.com.