Running a solo or small business requires you to wear many hats. You may not want to manage anything or anyone else, but hiring a virtual receptionist will let you breathe a sigh of relief. A virtual receptionist is usually a remote secretary fully versed in the fundamentals of your business. She can be your initial point of contact for your calls. Another benefit is that when you can’t answer the phone, she’ll be able to alert the person she’s calling if you’re in a meeting or sick or whatever the case may be. This professional yet personal touch is critical to setting you apart from the competition. Most freelancers don’t consider this part of their business-building strategy at all. However, the bottom line benefit is that you can relax when you need to. You can also focus when you need to. Just let your virtual receptionist know that she won’t be taking any calls for an hour. This is especially helpful when she needs to take a sick day. Yes, this is unheard of for solo practitioners, but it’s time to recognize that rest is better than trying to get over a cold or flu. You’ll be happier and healthier faster if you only get the rest you need.
Another time-saving benefit to a virtual receptionist is that it can function as a call filter and source of information for callers. If you are a real estate agent, for example, she will be able to provide you with basic property information from her website or brochures. Also, it could let callers know if a property is under contract. This is vital information that can be quickly shared even if it is not available. Prompt and professional customer service will build an excellent reputation for your business.
Finally, don’t fall for the assumption that a virtual receptionist will cost thousands of dollars per month or be handled by an offshore call center. Most metropolitan cities have local virtual receptionist services located in high-profile business areas of the city. Yes, your virtual receptionist will be a local resident. Also, the cost per month is very reasonable. I have used a virtual receptionist for years and have never paid more than $305 per month. Without a doubt this was the best investment I have made in my company. My only regret is that I was not aware of this service when I started my business years before. Check out the options in your area today. You can thank me later.