MaidPro was founded in 1991 by Mark Kushinsky and Richard Sparacio. Mark Kushinsky founded the company because he had had some very negative experiences with other cleaning companies and saw a great opportunity to improve on that and make a good profit. He knew that he could provide better quality service at a lower price, and he and Richard decided to do just that. In 1997, it became a franchise, growing very quickly. It was voted the best cleaning service by Boston Magazine. The company strives to provide the best service using state-of-the-art technology from Mark Kushinsky’s other franchise, ServiceCEO. MaidPro is now the fastest growing residential cleaning franchise in North America. It has more than one hundred offices in twenty-eight states and Washington, DC
MaidPro prides itself on providing the best possible service to its customers. You have many repeat customers, who will set days for the cleaning to take place. When these days are set, MaidPro makes sure they are there and doing the best job possible.
Customer satisfaction is the company’s top priority, and if a customer is unsatisfied, they work quickly to change that and make them happy. Clients love coming home to a clean home, and MaidPro’s work is personalized for each client. Employees get to know regular customers, and the personal attention MaidPro gives its customers keeps them loyal to the company. Each franchise has its own territory of houses to clean and they never overlap with the territories of other MaidPro franchises. This means that a loyal MaidPro customer is not only loyal to the company, but to that specific franchise. Because this franchise is so popular, there is room for expansion, even if there is another MaidPro in the area.
Starting a MaidPro franchise requires an initial investment of $7,900, with a total investment of between $50,000 and $75,900. There is a royalty fee of between 3% and 6%. To qualify to start a franchise, the applicant must have a net worth of at least $50,000 and $18,000 to $150,000 in liquid assets. Third party financing is available for those who qualify. MaidPro does not require franchisees to purchase cleaning supplies, uniforms, software, office forms, or insurance directly from them. However, they have all of these things available to help make the franchise successful. They offer personal support to franchisees, “Because your success is our success.” There are many different types of support, including email, phone, intranet, and in person. Because the residential cleaning industry is in such high demand, most franchises do well, especially when they get help from headquarters and support when they need it. Most clients want their houses cleaned weekly or every two weeks. By providing quality service, that service will always be needed; this provides the potential for massive profits.
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